How to Whitelist TouchBasePro Sending Addresses and IPs
Reference guide for IT administrators who need to whitelist TouchBasePro's sending IPs, domains, and SPF records to ensure reliable email delivery.
If you're having trouble either receiving your own emails or accessing our software, you may want to ask your IT team to whitelist our addresses.
Sending IP addresses
Below are the IP ranges we use for sending email:
102.211.187.0/24
20.164.211.27
20.164.209.103
203.55.21.105
203.55.21.106
Authenticated domains
If you have set up DKIM authentication, you'll also want to allow the domain you have authenticated.
SPF
Some anti-spam services on your local network may be particularly strict, requiring our domain to be added to your own existing SPF record. In this case, you can add the following to your record:
include:touchbasepro.email
If you don't have an SPF record, please add a TXT to your domain's DNS with the following:
v=spf1 include:touchbasepro.email ~all
Recommended settings
If you need to whitelist IPs to receive email from our servers, we recommend mail administrators set up custom rules within their email filtering software. To work, the rule must match both of these conditions:
- The email is coming from one of our IPs.
- The email contains your domain in the "From" address.
Any email that doesn't match one of these conditions can be rejected. A custom rule like this is generally an acceptable solution for security teams and mail administrators.
If you have any questions, please contact support@touchbasepro.com
Frequently asked questions
- What IP addresses does TouchBasePro use to send email?
- TouchBasePro sends email from the following IPs and ranges: 102.211.187.0/24, 20.164.211.27, 20.164.209.103, 203.55.21.105, and 203.55.21.106.
- What SPF record should I add for TouchBasePro?
- If you already have an SPF record, add `include:touchbasepro.email` to it. If you do not have an SPF record, add a TXT record to your domain's DNS with the value: `v=spf1 include:touchbasepro.email ~all`.
- What conditions should a custom whitelist rule match?
- The rule must match both of these conditions: the email is coming from one of TouchBasePro's IPs, and the email contains your domain in the From address.