Healthcare
Fewer missed appointments, better reach.
A missed appointment is a wasted slot and a patient who falls through the cracks. A well-timed reminder fixes both. TouchBasePro helps hospitals, clinics and practices send appointment reminders, results notifications and health campaigns across email, SMS and WhatsApp, with patient consent handled carefully.
The messaging job
Healthcare messaging is sensitive by nature, so reach and consent both matter. Patients span every kind of handset and every level of data access, which is why the right mix of channels matters. We help you reach them while keeping consent and opt-outs managed across the board.
Channels
What to send, and where it lands.
SMS
Appointment reminders that cut no-shows
SMS reaches every patient on any phone and is read quickly, which makes it the dependable channel for appointment reminders and short health prompts.
- Appointment reminders with confirm or reschedule prompts
- Medication and follow-up reminders
- One-time PINs (OTPs) for secure portal access
- Reaches any handset with no app or data needed
Two-way patient conversations
WhatsApp Business API lets patients confirm, reschedule or ask a question in a thread. Rich media suits pre-visit instructions, preparation guides and care information.
- Meta-verified sender with approved templates
- Confirm and reschedule in-thread
- Pre-visit instructions and preparation guides
- Care-programme and follow-up messaging
Records, results and health education
Email carries the detailed material: appointment summaries, statements and segmented health-education campaigns, sent with deliverability tuned for local inboxes.
- Appointment summaries and account statements
- Segmented health-education and wellness campaigns
- Transactional API for portal and results notifications
- Consent and unsubscribe handling built in
Also available for healthcare
In practice
What that looks like.
Illustrative examples of how a team in this sector can put the channels together.
A clinic can send an SMS reminder two days before an appointment with a one-tap confirm, cutting no-shows.
A hospital group can notify a patient that results are ready by SMS and share the detail through a secure email or portal link.
A care programme can run a WhatsApp check-in series that lets patients reply with a question at any step.
Why TouchBasePro
Built for healthcare.
Reach every patient
SMS lands on any handset, WhatsApp adds two-way conversation, and email carries the detail. One platform for all three.
Consent handled with care
POPIA and GDPR-aligned consent capture, suppression and opt-out handling across every channel.
Fewer missed appointments
Timely reminders with confirm and reschedule options keep slots filled and patients on track.
Questions, answered.
Can patients confirm or reschedule from a reminder?
Yes. SMS reminders can include a confirm or reschedule prompt, and WhatsApp lets patients reply in the same thread.
How do you handle patient consent?
POPIA and GDPR-aligned consent capture, suppression lists and opt-out handling are built into the platform across every channel.
Which channel reaches the most patients?
SMS reaches any handset with no data or app required, which makes it the most reliable single channel. Adding WhatsApp and email widens reach further.
Can we secure access to results or portals?
Yes. One-time PINs (OTPs) over SMS and voice let you verify a patient before granting access to sensitive information.
See it working for healthcare.
30 minutes, your use case, no slideware.