Logistics and delivery
Every parcel, every status, no call centre queue.
The most common question a courier gets is "where is my parcel". Every proactive status update you send is a support ticket you never receive. TouchBasePro automates dispatch, out-for-delivery and proof-of-delivery messages across SMS, WhatsApp and email, triggered straight from your systems.
The messaging job
Delivery messaging is almost entirely transactional and event-driven. A parcel changes state and the recipient should know within seconds. We connect to your tracking events through an API and send the right message on the right channel, so customers stay informed and your call centre stays quiet.
Channels
What to send, and where it lands.
SMS
Status updates that reach any recipient
SMS reaches every handset and gets read fast, which makes it the workhorse for dispatch and delivery-window messages. Premium direct routes keep updates flowing at volume.
- Dispatch, out-for-delivery and delivery-window alerts
- Collection and locker-ready notifications
- One-time PINs for secure, verified handover
- High-volume sending over premium African routes
Live tracking in a thread
WhatsApp Business API lets recipients follow a delivery, reschedule a drop-off or share gate instructions in a conversation. Rich media means sending a map pin or a proof-of-delivery photo alongside text.
- Live tracking links and delivery cards with buttons
- Reschedule and redirect requests handled in-thread
- Proof-of-delivery photos and signatures
- Two-way messaging for failed-delivery recovery
The paper trail and the receipt
Email carries the detailed record: booking confirmations, invoices, consolidated tracking for multi-parcel orders and end-of-day summaries for business customers.
- Booking confirmations and invoices via the transactional API
- Consolidated tracking for multi-parcel shipments
- Business-customer summaries and reports
- Webhooks confirm each message was delivered
Also available for logistics and delivery
In practice
What that looks like.
Illustrative examples of how a team in this sector can put the channels together.
A courier can trigger an SMS the moment a parcel goes out for delivery and a WhatsApp card with a live tracking link an hour before the drop-off.
An e-commerce fulfilment partner can send a proof-of-delivery photo over WhatsApp and the invoice by email, both automatically.
A same-day delivery service can send a one-time PIN by SMS that the driver verifies at handover.
Why TouchBasePro
Built for logistics and delivery.
Event-driven and automated
Connect your tracking events to our API and messages fire on state change, with no one pressing send.
Fewer "where is my order" tickets
Proactive status updates on fast channels cut inbound queries and keep your call centre free for real problems.
Reaches every recipient
SMS lands on any handset, WhatsApp carries live tracking, and email holds the full record. One platform for all three.
Questions, answered.
Can updates fire automatically from our tracking system?
Yes. Connect your parcel-tracking events to our transactional API and each status change triggers the right message on the channel you choose.
Which channel is best for delivery notifications?
SMS reaches every handset and is read quickly, so it suits dispatch and delivery-window alerts. WhatsApp adds live tracking and two-way rescheduling.
Can we send proof of delivery?
Yes. WhatsApp supports images and documents, so you can send a proof-of-delivery photo or signature straight to the recipient.
Do you handle high volumes?
The platform is built for high-volume transactional sending over premium direct routes, so peak-season spikes are handled.
See it working for logistics and delivery.
30 minutes, your use case, no slideware.