Travel, tourism and hospitality
Guest messaging from booking to checkout.
A guest journey is a string of moments: the booking confirmation, the pre-arrival details, the welcome, the checkout. Each one is a chance to reassure and to upsell. TouchBasePro carries the whole journey across email, SMS and WhatsApp, so travellers hear from you wherever they are and whatever network they are on.
The messaging job
Travel and hospitality messaging follows the guest, often across borders and roaming networks. Confirmations and itineraries need to arrive reliably, while in-stay and on-trip messages benefit from a quick, conversational channel. We cover both, so the experience feels joined up from first booking to final review request.
Channels
What to send, and where it lands.
Confirmations, itineraries and offers
Email is where the booking confirmation, the full itinerary and the invoice live. Run seasonal and loyalty campaigns from the same platform, segmented by destination or past stays.
- Booking confirmations and detailed itineraries
- Pre-arrival information and travel documents
- Segmented campaigns for seasons, loyalty and destinations
- Deliverability tuned for inboxes across the continent
SMS
On-trip updates that always arrive
When a guest is travelling, SMS is the channel that reaches them on any network without data or an app. It suits check-in reminders, gate or room changes and short time-sensitive alerts.
- Check-in reminders and arrival instructions
- Schedule, gate or room-change alerts
- One-time PINs for bookings and loyalty accounts
- Reaches travellers on any handset, including roaming
Concierge in the guest pocket
WhatsApp Business API turns guest messaging into a concierge thread: welcome messages, in-stay requests, upsells and a review prompt at checkout, all in a conversation the guest already uses.
- Meta-verified sender with approved templates
- Welcome, in-stay requests and upsell offers
- Two-way concierge and support in-thread
- Review and feedback prompts at checkout
Also available for travel, tourism and hospitality
In practice
What that looks like.
Illustrative examples of how a team in this sector can put the channels together.
A hotel group can send a booking confirmation by email, a check-in reminder by SMS and a WhatsApp welcome with room-service options on arrival.
A tour operator can share an itinerary by email and push same-day schedule changes by SMS so travellers are never caught out.
A lodge can send a WhatsApp review request at checkout while the stay is still fresh.
Why TouchBasePro
Built for travel, tourism and hospitality.
Follows the guest anywhere
Email for the detail, SMS for any network including roaming, and WhatsApp for conversation. One platform across the whole journey.
More than a confirmation
Pre-arrival, in-stay and post-stay messaging turns a single booking into upsells, loyalty and reviews.
Built for African travel
Deliverability tuned for local inboxes and SMS over premium direct routes keep messages landing wherever guests are.
Questions, answered.
Can we message guests across the whole stay?
Yes. You can trigger messages at every step, from booking confirmation through pre-arrival, in-stay and a post-stay review prompt, across email, SMS and WhatsApp.
Will messages reach travellers who are roaming?
SMS reaches any handset on any network without data or an app, which makes it the most dependable channel for guests on the move.
Can WhatsApp handle two-way concierge requests?
Yes. WhatsApp Business API supports two-way conversation, so guests can make requests and ask questions in the same thread.
Do you have a dedicated guest-messaging offering?
Yes. See our guest-messaging campaign page for hospitality, linked below, for a focused look at the use cases.
See it working for travel, tourism and hospitality.
30 minutes, your use case, no slideware.