01
Enquiries and booking requests
Keep responses moving when guests ask about availability, stays and bookings.
Hospitality guest messaging
Keep every guest message on time.
Keep enquiries, booking confirmations, pre-arrival information and in-stay updates moving across WhatsApp, email and SMS. Talk to a local South African team about your guest messaging setup.
For South African hospitality teams
Guest journey
A stay well communicated
Before arrival
Your room is ready when you are
During the stay
Can we help with your booking?
After checkout
We would love to welcome you back
Built around real guest moments.
The shift changes, the guest does not
Guest messages do not wait for the next shift.
A guest enquiry can arrive while the team is checking in arrivals. A confirmation or amendment needs to reach the guest while the booking is still being arranged.
Pre-arrival and in-stay information is most useful when it arrives at the right moment. Marketing and guest experience teams need a practical way to keep communication moving.
Six moments that matter
Support the guest journey from enquiry to repeat booking.
02
Confirmations and amendments
Send booking confirmations and changes clearly to the guest.
03
Pre-arrival and arrival
Share arrival details, reminders and useful information before the stay.
04
In-stay and concierge support
Help guests receive updates and support during their stay.
05
Restaurant, venue and event bookings
Support booking communication within hotels, lodges and other in-scope properties.
06
Opted-in promotions and repeat bookings
Keep in touch with guests who have agreed to receive relevant promotional messages.
Channel capabilities
Use the channels your guests already use.
Choose the channel that fits the moment. WhatsApp, email and SMS can each support a different part of the guest journey.
Guest enquiries, booking conversations and timely updates.
Confirmations, pre-arrival information, campaigns and operational messages.
SMS
Short, time-sensitive reminders and alerts.
Made for the property team
Built around hospitality teams.
For South African hotels, hotel groups, boutique hotels and lodges, including safari and tourism properties. Speak with a local team about your guest journey, current process and priority channels.
Hotels and hotel groups
Boutique hotels
Safari and tourism lodges
Initial campaign focus: South African hospitality businesses.
Start the conversation
Keep your guest messaging moving.
Discuss your guest journey, current process and priority channels with a South African team.