USSD
AI-powered USSD across every major African carrier.
A complete USSD channel across every major African carrier. Build conversational menus that map free-text input to actions in any major South African language, connect them to your systems via Skills (our take on MCP), and escalate to WhatsApp or voice the moment a session needs more than a few keystrokes. Shared shortcodes to start, dedicated when you scale.
What's inside
Capabilities, not just features.
Conversational USSD
Replace deep menu trees with "type what you need". An AI agent maps free-text input to the right action, in any major South African language.
Agents with Skills (MCP)
Skills are small, governed connectors that let the agent reach into your systems: check a balance, log a claim, open a ticket, place an order. You define what data it can see and what it can do. Under the hood they speak Model Context Protocol so the same skill works across USSD, WhatsApp, voice and chat.
Channel escalation
Start on USSD for the cheapest entry, hand off to WhatsApp or a voice agent the moment the conversation needs media, signatures or a longer back-and-forth.
Shared & dedicated shortcodes
Launch fast on a shared code, graduate to dedicated when you scale.
Session orchestration
State machines, timeouts and retries handled for you. The AI layer fits inside the same session contract.
Multi-carrier reach
One commercial relationship with us, every major operator across SADC.
Reporting + analytics
Drop-off, conversion and AI hand-off metrics, available in the console or piped to your warehouse.
Use cases