Government services
Citizen notifications at national scale.
Government communication has to reach everyone, including citizens without a smartphone or a data plan. A service update, an appointment, a public-information notice: each must land across the full spread of citizens and handsets. TouchBasePro delivers citizen messaging across SMS, USSD, WhatsApp and email on one platform built for scale.
The messaging job
Public-sector messaging is defined by reach and inclusion. A notice that only lands on smartphones excludes millions, so SMS and USSD matter as much as WhatsApp and email. We help departments and agencies reach the whole population reliably, with the delivery records a public body needs.
Channels
What to send, and where it lands.
SMS
Universal reach for every citizen
SMS reaches any citizen on any handset without data, which makes it the backbone of inclusive public communication: service updates, appointment reminders and public-information notices.
- Service updates and public-information notices
- Appointment and renewal reminders
- One-time PINs (OTPs) for secure service access
- Reaches any handset at national scale
USSD
Interactive services without data
USSD lets citizens interact with a service from any phone with no app and no data: check a status, book a slot or opt in to a programme, across all major carriers.
- Interactive menus for status checks and bookings
- Programme opt-in and registration flows
- No app, no data, works on any handset
- Runs across all major African carriers
Two-way citizen support
For connected citizens, WhatsApp Business API carries richer, two-way support: enquiries, document submission and status updates in a recognisable, verified thread.
- Meta-verified sender citizens can trust
- Two-way enquiries and support
- Document submission and status updates in-thread
- Approved templates for official notices
Also available for government services
In practice
What that looks like.
Illustrative examples of how a team in this sector can put the channels together.
A government department can send an appointment reminder by SMS and let citizens confirm or reschedule over USSD without data.
An agency can run a public-information campaign by SMS while offering two-way enquiries on WhatsApp for connected citizens.
A public service can verify a citizen with a one-time PIN by SMS before granting access to a sensitive service.
Why TouchBasePro
Built for government services.
Inclusive by design
SMS and USSD reach any citizen on any handset with no data, so communication reaches citizens without a smartphone too.
National scale
High-volume sending over premium routes handles population-wide campaigns and alerts.
A record of delivery
Delivery webhooks report message states, giving departments the trail they need for accountability.
Questions, answered.
How do you reach citizens without smartphones or data?
SMS reaches any handset, and USSD gives an interactive menu with no app and no data, so communication includes the whole population.
Can citizens reply, or only receive messages?
Yes. USSD supports interactive status checks and bookings, and WhatsApp enables two-way enquiries and document submission for connected citizens.
Do you support national-scale sending?
The platform is built for high-volume sending over premium direct routes, so population-wide campaigns and alerts are handled.
Is there a record of what was delivered?
Delivery webhooks report every message state, which gives a trail for public accountability and reporting.
See it working for government services.
30 minutes, your use case, no slideware.