Utilities and municipal
Outage alerts and billing that reach residents.
Utilities and municipalities serve huge, mixed resident bases, and the messages they send are the ones people most need: a planned outage, a meter reading, an account due. TouchBasePro reaches residents across SMS, WhatsApp and email, including the feature phones that other platforms leave out.
The messaging job
Utility messaging is a mix of scheduled billing and urgent, broadcast-style alerts. An outage notice has to go wide and fast, while a statement is personal and detailed. We handle both at the scale a resident base demands, on channels that reach everyone regardless of handset or data.
Channels
What to send, and where it lands.
SMS
Broadcast alerts that reach everyone
For a planned outage or a water-interruption notice, SMS reaches every resident on any handset within minutes. It is the dependable channel for urgent, wide-reach messages.
- Planned-maintenance and outage notifications
- Meter-reading reminders and account-due alerts
- Emergency and service-disruption broadcasts
- Reaches any handset at scale over premium routes
Two-way resident queries
WhatsApp Business API lets residents report a fault, query a bill or submit a meter photo in a thread, cutting load on the call centre and front desk.
- Meta-verified sender with approved templates
- Fault reporting and service requests in-thread
- Bill and account queries handled conversationally
- Residents can submit meter photos and documents
Statements and the detailed record
Email carries the itemised statement, the account history and planned-works notices that benefit from detail, sent with deliverability tuned for local inboxes.
- Itemised statements and account history
- Planned-works and policy notices
- Transactional API for account and payment confirmations
- Consent and unsubscribe handling built in
Also available for utilities and municipal
In practice
What that looks like.
Illustrative examples of how a team in this sector can put the channels together.
A municipality can broadcast a planned water interruption by SMS to an affected area and take fault reports back on WhatsApp.
A power utility can send account-due reminders by SMS and the itemised statement by email.
A water authority can let residents submit a meter reading over WhatsApp or USSD rather than queuing in person.
Why TouchBasePro
Built for utilities and municipal.
Reaches every resident
SMS lands on any handset, USSD covers feature phones with no data, and email carries the detail. One platform for a mixed base.
Broadcast at scale
High-volume sending over premium routes handles area-wide outage and emergency notices without delay.
Cuts counter and call-centre load
WhatsApp and USSD self-service let residents report faults and submit readings without queuing.
Questions, answered.
Can we broadcast an outage to a specific area?
Yes. Segment residents by area and send an SMS broadcast to the affected base, with WhatsApp and email as supporting channels.
Can residents report faults through messaging?
Yes. WhatsApp Business API supports two-way conversation, so residents can report faults and submit photos in a thread.
How do we reach residents without smartphones?
SMS reaches any handset, and USSD gives feature-phone residents a self-service menu for meter readings and balance checks with no data.
Do you handle large resident bases?
The platform is built for high-volume sending, so large municipal and utility bases are handled at scale.
See it working for utilities and municipal.
30 minutes, your use case, no slideware.