Lab · WhatsApp
One agent. Real Skills. Resolved in 90 seconds.
A live WhatsApp Business thread. The agent calls governed Skills (MCP) to look up the order, change the delivery, and send the heads-up SMS, all without a human handoff.
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AcmeShop
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Hi, is order #18402 still arriving today?09:41
Hi Thandi, yes. It left the Midrand hub at 06:22 and is currently with the driver. ETA between 11:00 and 13:00.09:41
Agent used the order_lookup Skill (governed by your team)
Can you change the delivery address? I’m at the office today.09:42
I can. What’s the new address? I’ll check the driver’s route window before I confirm.09:42
12 Fredman Drive, Sandton09:43
Done. New delivery slot 11:30–13:00 at 12 Fredman Drive. The driver is on route 7, this fits without a re-routing fee. You’ll get an SMS when he’s 10 minutes out.09:43
change_delivery Skill + sms_send Skill, same agent, two channels
You’re a legend, thanks 🙏09:44
Always. Anything else?09:44
Skills are the contract.
Your team defines the Skills your agent is allowed to call. The model only ever sees what you allow. Same Skills run on SMS, WhatsApp, USSD and voice, behaviour stays consistent across every channel.