Lab · USSD
A session that fits on a feature phone.
Press 1, press 2, get a balance. When the menu can’t answer, the AI fallback uses governed Skills to reply in plain language. Same session, same screen, no app.
↓ scroll the session
> *120*321#
Welcome to AcmeBank
1 Balance
2 Transfer
3 Airtime
4 Talk to us
0 Exit
> 1
AcmeBank
Cheque acc ****4421
Balance: R 4 218.06
Available: R 3 850.00
- - customer keeps the session open -
> 4
Type your question and press send.
The agent will reply in this session.
> why is my available less than my balance
Hi. The R 368.06 difference is a pending card auth at PnP from yesterday. It should clear today. Reply 1 for the full pending list.
- - Skills (MCP) handled by the AI fallback -
> 0
Thank you for banking with us.
Three billion phones still don’t have data.
USSD reaches every one of them in under a second. Add Skills (MCP) and your menu becomes a conversation.