If you have ever hit a wall inside TouchBasePro or just wanted more hands-on help than standard support provides, the VIP Support service was built for that.
VIP Support gives you access to a dedicated team of email marketing specialists who handle your queries as a priority. You get faster turnaround times and qualify for special rates on additional services.
How it works
Once you sign up as a VIP Support client, you get access to a dedicated VIP support email address.
Send your query to that address and one of our specialists will call you back to work through it with you. There is no single point of failure either, a full team monitors the inbox, so you are never waiting on one person to come back from lunch.
You also get up to one hour of phone support per month. Your queries go to the top of the queue, and you get real campaign feedback and best practice guidance from people who live inside email marketing every day.
What you get
- A dedicated VIP support email address with priority SLAs
- Up to one hour of phone support per month
- Campaign feedback and best practice advice
- Special rates on additional services
- Month-to-month pricing, no long-term contracts
If you need more support during a busy stretch, Black Friday, the festive season, the January rush, you can top up your hours quickly.
Find out more
Drop us a line at sales@touchbasepro.com and we will get you set up.
Frequently asked questions
- Does VIP Support require a long-term contract?
- No. The service runs on a month-to-month basis with no long-term commitment required.
- How much phone support time do I get each month?
- VIP Support includes up to one hour of phone support per month. You can top up your hours if you need more during busier periods.
- What happens if my dedicated contact is unavailable?
- A full team monitors the VIP support inbox, so your queries are never dependent on one person being available.
- How do I sign up for VIP Support?
- Email sales@touchbasepro.com and the team will get you set up.