Cybercriminals regularly impersonate legitimate businesses over email, targeting both employees and customers. Without proper domain authentication, fraudulent emails can go out under your brand name, damaging your reputation and exposing your customers to financial harm.
To address this, TouchBasePro has partnered with Sendmarc to offer an Email Security Solution that authenticates your domain using DMARC, SPF, and DKIM. These three industry-standard protocols work together to verify that only authorised senders can send email from your domain.
Why Email Security Matters
A spoofed email looks identical to a legitimate one. Your customers have no easy way to tell the difference, and neither do most spam filters without proper authentication in place. The consequences of a successful phishing attack go beyond a single compromised inbox, they erode trust in your brand and can trigger regulatory scrutiny under POPIA.
Setting up DMARC, SPF and DKIM closes the gap that attackers exploit.
How the Solution Works
The Sendmarc platform monitors every email sent from your domain and verifies each sender against your authentication records. Emails from unauthorised sources are flagged or blocked before they reach a recipient's inbox.
The system runs continuously in the background. You get a live view of your domain's email activity, including which services are sending on your behalf, so you can spot anomalies early rather than after the damage is done.
Key Benefits
- Prevent phishing and spoofing: Block fraudulent emails before they reach your customers or your team.
- Improve deliverability: Authenticated domains are less likely to be flagged as spam, so your legitimate emails land in the inbox.
- Real-time visibility: See exactly who is sending from your domain and identify unauthorised usage fast.
- Compliance support: Meet email authentication standards relevant to your industry and stay aligned with broader data protection requirements.
Real-Time Monitoring and Reporting
Protection on its own is not enough if you cannot see what is happening. The reporting dashboard shows you a clear picture of your domain's sending activity, which sources are authenticated, which are not, and where potential threats are coming from. That data lets your team take targeted action rather than guessing.
How It Fits Into Your Infrastructure
The solution works alongside your existing email setup, whether you send through TouchBasePro for marketing, a separate platform for transactional email, or standard business mail. There is no disruption to your current operations. Authentication runs in the background, and you gain visibility without changing how your team works day to day.
To find out more about securing your domain through TouchBasePro and Sendmarc, get in touch with our team.
Frequently asked questions
- What is the difference between DMARC, SPF and DKIM?
- SPF specifies which mail servers are allowed to send email on behalf of your domain. DKIM adds a cryptographic signature to outbound emails so recipients can verify they have not been tampered with. DMARC ties the two together by telling receiving mail servers what to do when an email fails SPF or DKIM checks, quarantine it, reject it, or let it through while reporting back to you.
- Will setting up DMARC affect my existing email campaigns?
- Not if your sending sources are properly authenticated first. The TouchBasePro and Sendmarc onboarding process identifies all the services currently sending from your domain before any enforcement policy is applied, so legitimate email is not interrupted.
- Is email domain authentication required for POPIA compliance?
- POPIA does not prescribe specific technical controls, but it does require organisations to take reasonable steps to protect personal information. Email spoofing is a common vector for data breaches, so having DMARC, SPF and DKIM in place is a practical part of meeting that obligation.
- How does the Sendmarc partnership work with TouchBasePro?
- TouchBasePro resells and supports the Sendmarc platform as part of its broader customer engagement offering. Your domain monitoring, reporting and authentication configuration are all managed through a single point of contact at TouchBasePro.