Digital Marketing Agency
Jubez Digital, How TouchBasePro became Jubez Digital's email marketing backbone
Jubez Digital needed a reliable email marketing partner to support growing client campaigns. TouchBasePro's local support team and competitive pricing made the difference.
- Client
- Jubez Digital
- Industry
- Digital Marketing Agency
- Services
- Email marketing strategy · Managed email services · Agency partnership support
Executive summary
Jubez Digital is a South African full-service digital marketing agency that expanded its email marketing offering for clients over time. After working with other providers, the agency prioritised responsive local support and realistic pricing when selecting a new platform. They chose TouchBasePro, citing fast onboarding, competitive rates, and a support team that treated every question seriously. The partnership gave Jubez Digital the confidence to scale email marketing across its client base.
The challenge
As Jubez Digital's email marketing work grew, the agency needed a platform that could keep pace technically and back it up with reliable, responsive support. Previous provider experiences had made one thing clear: poor support creates problems for client campaigns, and that was a risk the agency was not willing to carry.
The approach
- Evaluated platforms on pricing transparency and local support availability, not just feature lists
- Selected TouchBasePro based on competitive pricing and a South African support team with a reputation for fast, thorough responses
- Completed a swift onboarding process that got campaigns running without disruption to existing client work
The results
- Onboarding completed quickly, with no gaps in campaign execution during the transition
- Every support query, regardless of complexity, received a prompt and complete response from the TouchBasePro team
- Jubez Digital gained the reliability and confidence needed to scale email marketing services across its client portfolio