93% of South African social media users are on WhatsApp. For marketers, that reach is hard to ignore, and we've built something to help you act on it.
We're pleased to announce the launch of TouchBasePro's WhatsApp Business platform, a dedicated channel for sending campaigns, managing customer conversations, and tracking engagement, all from one place.
Features across both plans
We've launched two plans suited to different business sizes and needs.
Launch Plan
- An embedded signup flow for setting up a WhatsApp Business API account.
- A team inbox with quick replies, labels, and CRM features.
- Unlimited team members and a team management panel.
- A template manager for creating and managing WhatsApp message templates.
- A campaign manager for sending one-time broadcast campaigns.
- Welcome and Out of Office auto replies.
- Campaign analytics.
Pro Plan
- Workflows: Build customisable automation flows to manage customer interactions without manual effort.
- Custom Auto Replies: Set up personalised auto replies based on specific customer triggers or conditions.
- Conversation and Agent Analytics: Track customer interactions and agent performance to make informed decisions about your support and sales processes.
- Developer Settings: Access APIs and webhooks to connect the platform to your existing tools and systems.
If your customers are on WhatsApp and you're not reaching them there, you're leaving engagement and revenue on the table.
Get started today
Want to see the platform in action? Get in touch and our team will walk you through it, including pricing and setup, so you can start sending as soon as possible.
Frequently asked questions
- What is included in the TouchBasePro WhatsApp Launch Plan?
- The Launch Plan includes an embedded WhatsApp Business API signup flow, a team inbox with quick replies and labels, unlimited team members, a template manager, a campaign manager for one-time sends, welcome and out-of-office auto replies, and campaign analytics.
- What extra features does the Pro Plan add?
- The Pro Plan adds customisable workflow automation, personalised custom auto replies, conversation and agent analytics, and developer settings including API and webhook access.
- Why should South African businesses use WhatsApp for marketing?
- According to Meltwater, 93% of South African social media users are on WhatsApp, making it the most widely used messaging platform in the country. A dedicated campaign and engagement tool for the channel gives marketers direct access to that audience.