December is here, and if you haven't started preparing your marketing for the break, now is the time. Don't leave customers guessing whether you're open or how to reach you. Work through this short checklist before you close up.
Send a festive season communication
Send an email to your customers wishing them well and letting them know your shut-down arrangements. Cover the essentials: closing and opening dates, contact details, and anything customers need to know about your business processes over the break.
Schedule your campaigns ahead of time
Being out of the office doesn't mean going quiet. Build your December email and SMS campaigns now and schedule them to send on specific dates. Your customers stay engaged, and you stay on the beach.
Check your credit balance
Make sure you have enough SMS and email credits to last through the period. You can still buy credits on the TouchBasePro platform while our offices are closed, but sorting this out beforehand saves you the hassle.
Our office closure dates for 2019/2020
Our offices close on 20 December 2019 and reopen on 6 January 2020.
Skeleton staff will be available for urgent issues during this time. Email support@touchbasepro.com if something critical comes up. For self-service help, our help documentation covers everything from basic to advanced platform features.
All other queries will be picked up in the new year.
From all of us at TouchBasePro, have a happy and safe festive season.