When we approached Ticketpro, they weren’t just overspending, they were under-leveraging.
They were on a pricing plan that didn’t suit how they actually used email. Their team was navigating the platform but not using it to its full potential. The result? A monthly bill that exceeded the return on investment.
The Challenge
TicketPro needed a partner, not just a platform.
They were sending regularly, but without strategic alignment between their package, usage, and goals.
What they lacked wasn’t effort; it was guidance.
Our Approach
We started with what we always do: a conversation.
Not about pricing, but about purpose.
- How often were they sending?
- What were their campaign goals?
- How was their team using the platform day-to-day?
From there, we rolled up our sleeves.
We redesigned their plan around actual usage.
We gave their team hands-on guidance and training.
We shared the know-how that turns users into power users.
The Result
- 54% cost reduction
- Streamlined sending based on real needs
- A confident team, fully onboarded and educated
- A long-term plan that scales with them
Why It Worked
Because we didn’t just optimise their bill, we elevated their strategy.
At TouchBasePro, we don’t sell tools. We bring agency-level thinking, platform knowledge, and a real desire to see our clients succeed.
We work closely with every client to ensure we both win.
Because when you understand your clients deeply, you don’t just save them money, you help them grow.
If your email spend is feeling out of sync with your results, then get in touch.
