How does GDPR affect your email marketing program?
Among its goals, the GDPR seeks to add accountability to the practices of data controllers and processors.
- A controller is the one who “determines the purposes and means of the processing of personal data” (that’s you, and maybe us).
- A processor is one who “processes personal data on behalf of the controller” (that’s us when you send emails via our application).
While there are other options for lawful data collection and processing, for marketers, consent will be the strongest and the most familiar.
So, what does that mean for your current email marketing strategy?
More of the same, and then some.
While we recommend you consult with a legal and/or privacy professional to understand the full scope of your obligations under the GDPR, below we are sharing some tips we believe will be helpful in thinking through your compliance obligations.
Review and update consent (signup) forms
Under the GDPR, it is now clearly defined how consent can (and cannot) be given.
Rather than using the term “explicit” which many of us are used to, the GDPR lays out a set of conditions for informed consent that reinforce the data subject’s rights and places specific obligations on the shoulders of the data controller.
Now is a great time to review the consent you’ve received prior, and how you’ll obtain consent in the future under the GDPR’s requirements.
Practically speaking, this means adding a few tasks to your to-do list:
- Review consent for existing subscribers (note: there is no need to re-obtain consent if it was originally obtained in a manner that is in line with the GDPR).
- Review your consent forms (signup forms) to ensure any new information obtained about an individual is in compliance with the GDPR.
Review and update privacy notices
You could do this by:
- Clearly defining all processing activities related to personal data processed by you and any third parties processing on your behalf.
- Providing all information regarding processing activities in a concise, transparent, intelligible and easily accessible form using clear and plain language.
- Ensuring that your online privacy notices are not hidden, lengthy, or difficult to understand.
Operationalize Ways to Respond to Your Subscribers Requests
Data subjects — your subscribers (as they relate to your use of our email marketing application) — have the right to:
- Transparent information about your processing of their data.
- Deletion, correction, portability of their data.
So, you’ll need to operationalize ways to respond to and address these subscriber’s requests to exercise their rights under the GDPR.
When operationalizing, consider the following:
- The process for the subscriber to exercise their rights as a data subject should be clear. Make sure instructions for the process are where they’re expected to be and that the mechanism to make the request is easy to use and does not require special knowledge beyond that needed to verify the request.
- Requests for information may not always be legitimate. As the data controller, you’ll want a way to confirm the identity of the requester so that you’re not disseminating personal data to the wrong person.
Responses should be timely and accurate.
- There may be lawful grounds that prevent you from modifying or deleting, in part or whole, the record. Consider these carefully and fully document your reasoning.
- Keep your responses to data subjects clear and unambiguous.
- Make sure a subscriber’s data is in a common readable and portable file format in case they want to store that data elsewhere for their own purposes.
- You’ll generally have one month to fulfil the request (though there are allowances for additional time under certain circumstances).
- All steps in the above process should be documented.
Keep a record of your signup forms, data collection mechanisms, and processing activities. This could be saving the underlying code, a screenshot, PDF, and/or use-case description of any data collection mechanism you’re currently using or use in the future — and it can help you prove the nature of consent between you and your subscribers.
As an added bonus, you’ll also be able to take a more critical look at your successes and failures in data collection to improve future practices.
Remember: the tips above are not meant to be legal advice and are in no way a comprehensive standard for ensuring your email marketing program is in compliance with the GDPR.
What we’re doing to help
At TouchBasePro, we are fully GDPR compliant, in terms of our Policies and our internal processes.
In addition, we’re building GDPR-compliant features to the platform to make sure you’re able to comply with your obligations as a controller of your subscriber’s personal data.