Refund Policy

PREPAID CREDITS:

We offer you a no risk refund policy on prepaid credits. If you are not satisfied with our service, we will gladly refund any unused credits to your account, less any banking or transactional fees that applied. If you would like to have your credits refunded, please send an email to our support department (support@touchbasepro.com). Please include your username, email address and the reason for wanting a refund. Please take note that refunds may take up to seven business days to be processed. 

MONTHLY SUBSCRIPTIONS:

Monthly subscriptions are not refundable as they have already been heavily discounted. You can cancel your monthly subscription at any time, but please note that we require thirty calendar days’ notice of such. Any additional discount afforded to you on a contract term longer than month-to-month will be forfeit and payable.

Exceptions:

  1. TouchBasePro may require outstanding amounts to be settled or charge a re-activation fee in the event that an account was disabled due to non-payment, untimely authorisation for payment or any other breach of this agreement.
  2. TouchBasePro, at its sole discretion, may immediately suspend your access to the services without refund if TouchBasePro believes that you are in contravention of its permission based polices or the Spam Policy, this agreement or any applicable laws. TouchBasePro is indemnified of any liability in this case.
  3. If these services are suspended in accordance with point 2 above, any Pre-Paid credits or monthly subscription fees paid are forfeit and no refunds are applicable.
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